ERP Utilities Program Manager

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Job Req ID: 364 

Department: SAP ISU 

Salary Range: $193,565.00 to $193,565.00 

Job Type: Unclassified     

Business Area: Information Technology 

Personnel Area: SAP Support Organization 

Closing Date: 10/03/2025 

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The Position:

Under the general direction of the Department Director and Deputy Director, the ERP Utilities Program Manager is responsible for managing a portfolio of functional and/or technical ERP Utilities projects. This role partners primarily with Public Utilities business stakeholders to define projects and requirements and to ensure all ERP system production changes adhere to established ERP change management processes.

The Program Manager provides leadership across multiple concurrent, complex functional and technical ERP initiatives, overseeing project planning, scheduling, and resource assignments for functional analysts and support teams.

Responsibilities include:

• Managing customer and stakeholder relationships at the project level.
• Analyzing complex ERP business scenarios in order to recommend and develop potential solutions. 
• Directing, coordinating, and evaluating the work of specific ERP production support staff and project teams.
• Developing and monitoring detailed project plans to ensure delivery on time, within budget, and alignment with specifications.
• Ensuring that user, operations, and technical documentation is developed and maintained for all SAP system configurations.
• Upholding compliance with IT standards in all project activities.
• Remaining aware of current trends and technical advancements of ERP solutions in order to adapt to dynamic technology. 

This role emphasizes business engagement, strong leadership of diverse teams, initiative and innovation and overall program oversight to ensure the City’s ERP Utilities solutions effectively support operational and strategic goals.

Minimum Requirements:

Any combination of education and experience that demonstrates these qualifications may be qualifying. 

• Bachelor’s Degree in computer science, business administration, public administration, business management
• Five (5) years' experience leading strategic planning, development, implementation, and maintenance of SAP systems
• Five (5) years of supervisory and management experience working directly with staff or consultants in a project or direct staff role

Desired Qualifications: 

The ideal candidate will possess the following qualifications:

• Ten (10) years of related SAP functional experience, with at least two years of experience in a functional management role supporting SAP applications in a production environment.
• Two (2) years of public sector experience and successful completion of the SAP Public Sector Academy or SAP Utilities Certification

• Strong experience supporting SAP Utilities applications in a production environment.
• Experience working on an SAP implementation.
• Ability to organize, prioritize and complete complex assignments using initiative to accomplish results.
• Ability to work independently and use critical thinking skills to meet project goals.
• Ability to set clear team expectations and goals, monitor performance and manage deliverables while identifying opportunities for improvement.
• Ability to present complex technical information in a simple, clear and concise manner.
• Ability to successfully interact with a wide variety of internal and external stakeholders including the public, external agencies and elected officials.
• Outstanding verbal and written communication skills focusing on information sharing, active listening, employee empowerment, inclusion and recognition.
• Committed to public service, fiscal responsibility and innovation in government.

Work Location: Civic Center Plaza, San Diego, CA 92101

The Department: 

The Department of Information Technology (IT), with a vision of delivering superior technology and wireless services, aims to foster strategic innovation through active collaboration with City and regional stakeholders. It provides enterprise IT services to the City of San Diego, its departments, locations, employees, and residents. The department includes ten teams working in key areas, including Wireless Technology Services, IT Contracts Management Team, and Cyber-Security and Risk Management Team. Through its mission of driving forward-thinking technology initiatives, IT seeks to provide high-quality services that meet the City's current needs. For more information, please visit this link.

The City:

With more than 1.4 million residents, the City of San Diego is the eighth largest city in the United States and the second largest in California. The City of San Diego’s strong economy, diverse population, great educational institutions, unsurpassed quality of life, and world-renowned location make it the ideal place to work, live, and play. With its great weather, miles of sandy beaches, and major attractions, San Diego has something to offer for everyone.

The City’s Mission, as stated in the Strategic Plan is “Every day we serve our communities to make San Diego not just a fine city, but a great City.” The City’s Vision is "Opportunity in every neighborhood, excellent service for every San Diegan". 

As one of the region’s largest employers, the City of San Diego employs nearly 13,000 highly dedicated employees and has a combined Fiscal Year 2025 operating and capital budget of approximately $5.65 billion. Additional information about the City of San Diego can be found on the City’s website.

Benefits:

The City offers a robust benefits package that includes:

• Defined retirement plan, including pension reciprocity, dependent on an employee’s eligibility status (new hire, rehire, etc.). 
• A wide variety of cafeteria-style health and wellness plans or in-lieu cash waiver.
• 11 paid City holidays per calendar year and 1 floating holiday per fiscal year.
• Approximately 176 hours of paid annual leave for an employee’s first 15 years of service, and approximately 216 hours for 16+ years of service.
• Up to 24 hours of paid discretionary leave per fiscal year.
• Up to 320 hours of paid Parental Leave per childbirth or placement of a child.
• Up to 40 hours of paid Bereavement Leave per fiscal year.
• Tuition reimbursement up to $2,000 per fiscal year, and complimentary LinkedIn Learning professional development opportunities.
• Free transit pass (including MTS Trolley, MTS Bus, and all Rapid and Rapid Express bus services).
• Access to premier City golf courses at a discounted rate. 
• Reduced-rate fitness center memberships.
• City-paid life insurance. 

For additional details, please review the Benefits Summary for Unclassified Employees  (Download PDF reader) or contact the Benefits Division of the Risk Management Department at (619) 236-5924. 

Pre-Employment Requirements and Screening Process:
Employment offers are conditional, pending the results of all screening processes applicable to the position. All the processes required by the City of San Diego must be successfully completed before employment begins. Please refer to the City’s pre-employment requirements and screening process webpage for additional information.  Nothing in this job posting constitutes or should be construed as part of an express or implied contract for employment with the City of San Diego. 

Resumes will be screened according to the qualifications outlined above and the most qualified candidates will be invited to interview.   
 
The City of San Diego has an active Equal Opportunity/ADA Program for employment and vigorously supports diversity in the workplace.