IT Permitting Operations Manager

​

Job Req ID: 521 

Division: Fiscal Operations Management 

Salary Range: $184,205.00 to $184,205.00 

Job Type: Unclassified     

Business Area: Development Services 

Personnel Area: Dev Svcs- Administration 

Closing Date: 11/19/2025 

​

Under the general direction of the Assistant Deputy Director, the IT Permitting Operations Program Manager oversees the planning and implementation of technical solutions for the permitting and inspections processes for development and land use. This includes implementing policy recommendations, monitoring the Department’s technical usage, and leading a Committee of permit process subject-matter experts to ensure the proper maintenance of IT-based business requirements. Additionally, the Program Manager acts as a liaison to the Department of Info Technology, preparing and presenting reports and outlooks on technical solutions. Lastly, the position drafts the Five-Year IT Solutions Strategy Plan.

Working Conditions / Physical Requirements

The position operates in a standard office environment and is a hybrid telework position that requires intermittent on-site attendance. Evening work is sometimes required, and weekend work may be necessary on occasion.

Key Areas of Responsibility:

• The IT Permitting Operations Program Manager will lead the Geographic Information Systems (GIS) governance strategy by establishing standards and best practices for the collection, storage, and management of GIS data. Collaborate with the Data Engineers Section to enhance dashboards and performance metrics
• Collaborate with the Accountant Section on project status to support the reconciliation process
• Streamlining business processes with technology solutions
• Chairs the Department's IT Systems Development Program, leading complex, cross-departmental technical solution initiatives
• Reviews work processes to ensure effectiveness, makes recommendations for change, and implements changes

Minimum Qualifications:

• Bachelor’s degree in architecture, urban planning, or a related field, and
• 5 years of professional technical management experience in a municipality, and
• 10 years of progressive experience in process improvement, organizational design, or business architecture.
• Exceptional communication, facilitation, collaboration, and stakeholder engagement skills
• Strong understanding of municipal development services, permitting, and improvement processes and how they function relative to municipal technology services.

Desirable Qualifications:

• The ideal candidate will possess the following qualifications:
• Familiarity with enterprise transformation frameworks (e.g., BIZBOK, Lean, TOGAF).
• PMP certification

Benefits:

The City offers a robust benefits package that includes:

• Defined retirement plan, including pension reciprocity, dependent on an employee’s eligibility status (new hire, rehire, etc.). 
• A wide variety of cafeteria-style health and wellness plans or in-lieu cash waiver.
• 11 paid City holidays per calendar year and 1 floating holiday per fiscal year.
• Approximately 176 hours of paid annual leave for an employee’s first 15 years of service, and approximately 216 hours for 16+ years of service.
• Up to 24 hours of paid discretionary leave per fiscal year.
• Up to 320 hours of paid Parental Leave per childbirth or placement of a child.
• Up to 40 hours of paid Bereavement Leave per fiscal year.
• Tuition reimbursement up to $2,000 per fiscal year, and complimentary LinkedIn Learning professional development opportunities.
• Free transit pass (including MTS Trolley, MTS Bus, and all Rapid and Rapid Express bus services).
• Access to premier City golf courses at a discounted rate. 
• Reduced-rate fitness center memberships.
• City-paid life insurance. 

For additional details, please review the Benefits Summary for Unclassified Employees  (Download PDF reader) or contact the Benefits Division of the Risk Management Department at (619) 236-5924. 

The Department: 

The Development Services Department (DSD) in San Diego oversees plan reviews, permits, inspections, records, and code enforcement for private and public development projects. Key functions include handling entitlements, building construction and safety, engineering mapping, current planning, and code enforcement. DSD collaborates with property owners, businesses, engineers, design professionals, and contractors, managing all types of development projects from start to finish, including environmental reviews. DSD is committed to the #DigitalDSD initiative, modernizing and digitizing workplace systems, including over 8 million records, to boost productivity and service. The Department has revolutionized the permitting process by moving to a cloud-based system, replacing paper plans, and providing virtual counter services and inspections. For more information, please visit this link.

The City:

With more than 1.4 million residents, the City of San Diego is the eighth largest city in the United States and the second largest in California. The City of San Diego’s strong economy, diverse population, great educational institutions, unsurpassed quality of life, and world-renowned location make it the ideal place to work, live, and play. With its great weather, miles of sandy beaches, and major attractions, San Diego has something to offer for everyone.

The City’s Mission, as stated in the Strategic Plan is “Every day we serve our communities to make San Diego not just a fine city, but a great City.” The City’s Vision is "Opportunity in every neighborhood, excellent service for every San Diegan". 

As one of the region’s largest employers, the City of San Diego employs nearly 13,000 highly dedicated employees and has a combined Fiscal Year 2025 operating and capital budget of approximately $5.65 billion. Additional information about the City of San Diego can be found on the City’s website.

Pre-Employment Requirements and Screening Process:

Employment offers are conditional, pending the results of all screening processes applicable to the position. All the processes required by the City of San Diego must be successfully completed before employment begins. Please refer to the City’s pre-employment requirements and screening process webpage for additional information.  Nothing in this job posting constitutes or should be construed as part of an express or implied contract for employment with the City of San Diego. 

Resumes will be screened according to the qualifications outlined above and the most qualified candidates will be invited to interview.   
 
The City of San Diego has an active Equal Opportunity/ADA Program for employment 
and vigorously supports diversity in the workplace.