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Program Manager, Billing and Financial Analytics

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Job Req ID: 450 

​Department: PU Workforce & Res Dev 

Salary Range: $176,842.00 to $176,842.00 

Job Type: Unclassified     

Business Area: Public Utilities 

Personnel Area: PU Administrative Services 

Closing Date: 10/16/2025 

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Under the general direction of the Public Utilities Executive Assistant Director and the Deputy Director of the Customer Support Division (CSD), the Program Manager, Billing and Financial Analytics is responsible for developing, directing and managing work units within the division focused on timely and accurate customer billing, financial analytics, water conservation programs, coordination of new water utility services, division budget, and administration.  

 

Overseeing the continuous analysis of the Department’s customer billing practices to ensure accurate customer invoicing, which is a key responsibility of this position. This position is responsible for establishing billing and collections policies. Oversight responsibilities also include coordination with other departments for customers establishing new water and wastewater connections, budget reporting, Public Records Act coordination, procurement, and other relevant activities for the division. 

 

KEY AREAS OF RESPONSIBILITY 

  • Build and maintain relationships across City and Public Utilities operations to secure resources and support for Customer Support Division activities. 

  • Hire, train, and motivate staff to support billing operations and provide data analysis for more than 284,000 customer accounts. 

  • Oversee water and sewer billing operations, ensuring accuracy through system monitoring, audits, quality assurance, and process improvements in collaboration with IT (including SAP enhancements). 

  • Analyze data to inform policies, prioritize workloads, set customer service goals, and communicate findings clearly to diverse audiences. 

  • Lead water conservation programs, including direct customer assistance and development of a comprehensive conservation plan with measurable goals. 

  • Represent the Division, Department, and City at public forums, industry meetings, and governing body presentations. 

 

MINIMUM REQUIREMENTS 

  • Bachelor’s degree in data science, Organizational Management, Finance, Accounting, Communications, Public or Business Administration or a related field, and 
  • Five (5) years of professional and managerial experience in a utility organization or large customer support operation with cross-disciplinary knowledge.
  • Any combination of education and experience that demonstrates these qualifications may be qualifying.  
  • Advanced education and/or experience in public sector management, data analysis, SAP, customer support, customer billing or similar field is desirable. 

 

QUALIFICATIONS  

The ideal candidate will possess the following qualifications: 

  • Knowledge of municipal policies, budget processes, expenditures monitoring, and water conservation regulations. 

  • Strong analytical abilities with proven experience in data analysis tools, fiscal responsibility, and innovative problem-solving. 

  • Demonstrated leadership in managing analytical staff, leading complex projects, and engaging partners to develop enterprise utility solutions. 

  • Excellent communication skills (written, verbal, and presentation) with the ability to explain complex technical information clearly to diverse audiences. 

  • Strong interpersonal skills, customer focus, and commitment to public service, teamwork, and delivering high-quality results. 

  • Ability to work independently and collaboratively in a fast-paced environment, with initiative, energy, and high ethical standards. 


 

THE DEPARTMENT

The Public Utilities Department provides reliable and sustainable water, wastewater, and stormwater services to San Diego. Focusing on efficiency, innovation, and environmental stewardship, the department ensures high-quality water delivery and effective wastewater and stormwater management. The department operates through the Water Utility Fund, Municipal Wastewater Fund, and Metropolitan Wastewater Fund, serving retail, wholesale, and reclaimed water customers. The department is implementing the Pure Water San Diego project, which uses advanced water purification technology to provide a safe, sustainable, and drought-proof drinking water supply for the City. For more information, please visit the Department on the City's website. 

 

THE CITY

With more than 1.4 million residents, the City of San Diego is the eighth largest city in the United States and the second largest in California. The City of San Diego’s strong economy, diverse population, great educational institutions, unsurpassed quality of life, and world-renowned location make it the ideal place to work, live, and play. With its great weather, miles of sandy beaches, and major attractions, San Diego has something to offer for everyone. 

The City’s Mission, as stated in the Strategic Plan is “Every day we serve our communities to make San Diego not just a fine city, but a great City.” The City’s Vision is "Opportunity in every neighborhood, excellent service for every San Diegan".  

As one of the region’s largest employers, the City of San Diego employs nearly 13,000 highly dedicated employees and has a combined Fiscal Year 2025 operating and capital budget of approximately $5.65 billion. Additional information about the City of San Diego can be found on the City’s website. 

 

BENEFITS

The City offers a robust benefits package that includes: 

  • Defined retirement plan, including pension reciprocity, dependent on an employee’s eligibility status (new hire, rehire, etc.).  

  • A wide variety of cafeteria-style health and wellness plans or in-lieu cash waiver. 

  • 11 paid City holidays per calendar year and 1 floating holiday per fiscal year. 

  • Approximately 176 hours of paid annual leave for an employee’s first 15 years of service, and approximately 216 hours for 16+ years of service. 

  • Up to 24 hours of paid discretionary leave per fiscal year. 

  • Up to 320 hours of paid Parental Leave per childbirth or placement of a child. 

  • Up to 40 hours of paid Bereavement Leave per fiscal year. 

  • Tuition reimbursement up to $2,000 per fiscal year, and complimentary LinkedIn Learning professional development opportunities. 

  • Free transit pass (including MTS Trolley, MTS Bus, and all Rapid and Rapid Express bus services). 

  • Access to premier City golf courses at a discounted rate.  

  • Reduced-rate fitness center memberships. 

  • City-paid life insurance.  

  

PRE-EMPLOYMENT REQUIREMENTS AND SCREENING PROCESS 
Employment offers are conditional, pending the results of all screening processes applicable to the position. All the processes required by the City of San Diego must be successfully completed before employment begins. Please refer to the City’s pre-employment requirements and screening process webpage for additional information.  Nothing in this job posting constitutes or should be construed as part of an express or implied contract for employment with the City of San Diego.  

 

Resumes will be screened according to the qualifications outlined above and the most qualified candidates will be invited to interview.    
 
 

The City of San Diego has an active Equal Opportunity/ADA Program for employment and vigorously supports diversity in the workplace. 

 

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