Program Manager

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Job Req ID:​ 351 

Department: Education & Outreach 

Salary Range: $176,842.00 to $176,842.00 

Job Type: Unclassified     

Business Area: Stormwater 

Personnel Area: Stormwater 

Closing Date: 09/26/2025 

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The Position:

Under the direction of the Deputy Director of the Stormwater Operations Division, the Operations Program Manager is responsible for supporting the oversight and coordination of the Division’s operational and administrative functions. This role ensures that all activities are carried out in alignment with departmental objectives, regulatory mandates, and broader city initiatives.

The Operations Program Manager will provide direct leadership for several key programs, including the Street Sweeping and Parking Enforcement Program, the Customer Service Intake Center, and the administration of Public Records Act (PRA) requests. In this capacity, the Program Manager will be responsible for supervising staff, optimizing resource allocation, and ensuring timely, accurate service delivery.

Additionally, the position involves the development, implementation, and ongoing refinement of divisional policies, procedures, and standard operating guidelines aimed at improving operational efficiency, ensuring regulatory compliance, and supporting a high standard of public service.

This position will be instrumental in managing procurement tracking and compliance, supporting budget preparation and monitoring efforts, and contributing to performance management initiatives. The Operations Program Manager will work closely with internal teams, external stakeholders, and executive leadership to support informed decision-making and promote continuous improvement within the Division.

Key Areas of Responsibility:

• Managing staff in the street sweeping and parking enforcement program, managing staff performing customer service intake, and managing the intake and production of documents for PRAs and litigation.
• Conducting studies and implementing policies and procedures to improve operations, reliability, efficiency, and customer service
• Monitoring and reporting key performance measures
• Integrating technological solutions into field operations
• Responding to performance audits, litigation research, and information requests
• Coordinating hiring processes, employee recognition, training, and discipline

Minimum Qualifications:

• Bachelor’s Degree in Public Administration, Engineering, Business Administration, or a related field, and
• Eight years of professional operations and management experience would be a typical way to demonstrate these qualifications.

• Any combination of education and experience that demonstrates these qualifications may be qualifying.

Desirable Qualifications:

The ideal candidate will possess the following qualifications:

• Knowledge of storm drain best management practices and processes including storm drain maintenance and repair, street sweeping operations, construction procedures, and safe work practices.
• Experience managing diverse operations with a high volume of customer requests.
• Knowledge of best practices for safety and training related to field operations.
• Ability to learn new technology and to leverage available tools for efficiency.
• Ability to successfully manage large employee populations, substantial operating budgets, and high-profile programs.
• Strong quantitative analytical abilities, including a thorough understanding of common data analysis tools and programs.
• Excellent writing and communication skills.
• Strong interpersonal skills.
• Ability to communicate complex and technical information in a simple, clear and straightforward manner, including the use of graphs and tables as needed.
• Ability to communicate effectively to different audiences, including elected officials, various levels of City management and members of the public.
• Ability to comprehend technical details and understand how they relate to and impact the “big picture”.
• Ability to work both independently and as part of a team in a fast-paced, high-pressure environment with tight time constraints.
• Interest in municipal activities and services and how they impact the community.
• Highly ethical and objective, with the ability to navigate in a political environment without being political.
• Energetic and motivated with the ability and desire to take initiative.

Work Location: Chollas City Operations Yard - San Diego, CA 92105

The Department:

The Stormwater Department protects and enhances San Diego’s vibrant communities through exceptional public service and infrastructure that not only reflects the importance of clean water and flood-safe communities, but also that stormwater is a valuable resource which supports public health, the economy, the environment, and our water supply.

The department's vision is: Creating vibrant, sustainable communities through innovative flood risk reduction and water quality management. The mission is: To build and maintain efficient stormwater infrastructure for safe, sustainable, and thriving San Diego communities, and keeping water safe and clean.  

The Stormwater Department is comprised of three divisions: the Planning Division, Think Blue Infrastructure Division and the Operations Division. Together, these divisions include approximately 300 budgeted positions and have a $70 million annual budget as of Fiscal Year 2026.

The Operations Division is responsible for operating and maintaining the City’s drainage conveyance system including 1,000 miles of pipes, 69 miles of channels, 12 miles of levees, 15 pump stations, 46,000 drain structures, and more than 500 water quality green infrastructure devices.  The Operations & Maintenance Division also includes Street Sweeping, which cleans all improved City streets to collect debris that can block storm water. This Division is led by a Deputy Director and two Assistant Deputy Directors and one Program Manager.

The City:

With more than 1.4 million residents, the City of San Diego is the eighth largest city in the United States and the second largest in California. The City of San Diego’s strong economy, diverse population, great educational institutions, unsurpassed quality of life, and world-renowned location make it the ideal place to work, live, and play. With its great weather, miles of sandy beaches, and major attractions, San Diego has something to offer for everyone.

The City’s Mission, as stated in the Strategic Plan is “Every day we serve our communities to make San Diego not just a fine city, but a great City.” The City’s Vision is "Opportunity in every neighborhood, excellent service for every San Diegan". 

As one of the region’s largest employers, the City of San Diego employs nearly 13,000 highly dedicated employees and has a combined Fiscal Year 2025 operating and capital budget of approximately $5.65 billion. Additional information about the City of San Diego can be found on the City’s website.

Benefits:

The City offers a robust benefits package that includes:

• Defined retirement plan, including pension reciprocity, dependent on an employee’s eligibility status (new hire, rehire, etc.). 
• A wide variety of cafeteria-style health and wellness plans or in-lieu cash waiver.
• 11 paid City holidays per calendar year and 1 floating holiday per fiscal year.
• Approximately 176 hours of paid annual leave for an employee’s first 15 years of service, and approximately 216 hours for 16+ years of service.
• Up to 24 hours of paid discretionary leave per fiscal year.
• Up to 320 hours of paid Parental Leave per childbirth or placement of a child.
• Up to 40 hours of paid Bereavement Leave per fiscal year.
• Tuition reimbursement up to $2,000 per fiscal year, and complimentary LinkedIn Learning professional development opportunities.
• Free transit pass (including MTS Trolley, MTS Bus, and all Rapid and Rapid Express bus services).
• Access to premier City golf courses at a discounted rate. 
• Reduced-rate fitness center memberships.
• City-paid life insurance. 

For additional details, please review the Benefits Summary for Unclassified Employees  (Download PDF reader) or contact the Benefits Division of the Risk Management Department at (619) 236-5924. 

Pre-Employment Requirements and Screening Process:

Employment offers are conditional, pending the results of all screening processes applicable to the position. All the processes required by the City of San Diego must be successfully completed before employment begins. Please refer to the City’s pre-employment requirements and screening process webpage for additional information.  Nothing in this job posting constitutes or should be construed as part of an express or implied contract for employment with the City of San Diego. 

Resumes will be screened according to the qualifications outlined above and the most qualified candidates will be invited to interview.   
 
The City of San Diego has an active Equal Opportunity/ADA Program for employment and vigorously supports diversity in the workplace.